Introduction
Welcome to your NewReality, and your CVR Sessions Management Utility Help Page. This Sessions Management Utility (if you don’t mind, we’ll just refer to this as the “Utility” from now on) was designed to make it as easy as possible for you to organize and benefit from your CVR sessions.
Let’s start by reviewing the two main files that hold your sessions. The first is located permanently in your own private account on the NewReality web site, and is called “Available Sessions.” These are sessions that you have purchased, and are yours to keep for as long as you own your PAD. The second file is located on your PAD’s memory card and is called “NXTLynk PAD,” and contains all your desired active sessions. The third file is your “Local Library,” an advanced feature that is located on your own computer.
Operation
You must have completed the following for successful use of this utility:
1. Purchased and registered your PAD on the NewReality web site.
2. Be using an internet-connected computer that utilizes Windows XP or Vista.
Moving an Available Session to your PAD is a simple pick, drag and drop process. Please see the diagram below for a complete explanation (sessions shown are for example only, and do not represent the sessions you may have):
If you wish to expand your PAD’s convenient portable memory, additional memory cards can be purchased by clicking on “Order More Space.” And, when you are ready for your next session, just click on “Order More Sessions” and you will be taken to the NewReality web site where you can select the CVR session of your choice.
When you are finished moving your sessions, just click on the “Exit” box, turn your PAD power switch “off,” and disconnect the USB connection cable.
For those who prefer to maintain a large inventory of sessions at their fingertips, and for those who would like to take advantage of faster session transfer speeds from the “Available Sessions,” we’ve created the “Local Library.” This feature establishes a sub-folder called “Local Library” under “My Documents” on your computer.
Moving the sessions is the same as previously described, only now there are three choices for locating and storing your sessions. Note that duplicates are not possible on the Local Library or the NXTLynk PAD. If you wish to remove a session from the NXTLynk PAD that already exists on the Local Library, just move it to Available Sessions.
Transferring sessions from Available Sessions is typically a little faster if placed into the Local Library, rather than directly to the NXTLynk PAD. It can also be a convenient way to have all your purchased sessions immediately at your finger tips, even when an internet connection is not available.
Trouble Shooting
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Problem: A message popped up and said that the internet connection was lost.
Possible cause: The internet signal may have been interrupted, or your connection is not strong enough.
Solution 1a. Attempt to open an internet web window. If successful, exit the
Utility, and restart. If the same error occurs a second time, ensure that you are connected to the internet using an ethernet cable, not a wireless connection through a router. Oftentimes a wireless connection is not strong enough to transfer the sessions.
Solution 1b. You may also need to check your need to check your internet connection download speed. Click here to check your internet speed. Click on the pyramid nearest to your location. Complete the test and then click on My Results at the top of the screen. If the download speed is below 500 kb/s, you will need to find a faster internet connection source, or download the sessions directly from your account on the NewReality web site.
Solution 2. If the attempt to open the web window was not successful, you will need to
reestablish your internet connection before the Utility can operate.
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Problem: I am getting strange Windows generated error statements.
Possible cause: When logging on and off the Utility multiple times, occasionally Windows will not close the program correctly.
Solution: Close all programs, power down and restart your computer.
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Problem: I can’t get any more sessions on my NXTLynk PAD.
Possible cause: The memory card is full.
Solution: Please note the prompts. You will need to either move sessions from
the NXTLynk PAD to “Available Sessions” or “Local Library,” or obtain additional
memory cards.
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Problem: I have previous session folders on my NXTLynk PAD, but they don’t show
up on the Utility’s NXTLynk PAD list.
Possible cause: The Utility is designed to work exclusively with sessions, and not session folders. However, some PADS have been previously provided with the sessions located in folders.
Solution: Use Windows Explorer to open and view the NXTLynk PAD folders.
Option 1. Move the sessions out of the folders and place them in the NXTLynk PAD device drive root directory. Next delete the empty folders. Occasionally Windows will not allow these folders to be directly deleted. In such case, create a new folder, place the empty folders inside the new folder, then delete the new folder.
Option 2. Delete the folders (and by default the sessions contained in the
folders). Restart the Utility, and transfer the sessions from “Available Sessions”
to “NXTLynk PAD."
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Problem: Something is happening that’s not covered above.
Possible cause: A Windows based issue that wasn’t anticipated.
Solution: E-mail an explanation of the problem to action@newreality.com, or call NewReality at 877-828-3644. Our apologies for the inconvenience.
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