In today's technology age, it is estimated that each of us will encounter more information in a day than our great grandparents did in an entire lifetime. Not everyone is prepared to deal with this extreme amount of information input. As a result, many of us suffer from day-to-day stress that affects our personal wellness, weight, sleep, and overall ability to enjoy life. A twenty-minute CVR session can change all that. During the session, blood flow to the brain increases, which results in stress release, clearer thinking, better concentration, improved memory and enhanced creativity.
By purchasing the NXTLynk PAD, the Purchaser agrees to the warranty terms and conditions included below. Products purchased directly from NewReality or through an authorized NXTLynk distributor have a limited one year warranty and are guaranteed to be free from manufacturing defects. Such defects are limited to the function of the PAD and accessories (earphones and eyeglasses) as specified in the user manual provided with the PAD.
Should the PAD or accessories fail within 30 days of shipment, it will be replaced at no charge to the Purchaser; after 30 days, it will be replaced with the Purchaser paying shipping and handling.
The following information governs returns of products purchased directly from NewReality or an authorized NXTLynk Distributor (either via phone or the online store):
-Problems that result from external causes such as accident, abuse or misuse
-Usage that is not in accordance with NewReality’s NXTLynk product instructions
-Products with missing or altered serial numbers
-Products which have had their housings opened or otherwise tampered with
-Problems caused by using third party accessories, parts, or components
NewReality Warranty Returns
If you discover what you believe is a product defect in the NXTLynk PAD or accessories, please contact NewReality Customer Service at 877-828-3644. Our customer support personnel is available during support hours to assist you in diagnosing and fixing any problems you may encounter in the use of your NXTLynk PAD. In the event we cannot help you fix the problem over the phone, you may be entitled to a replacement product under the terms of NewReality’s limited warranty. Replacement products may include refurbished NXTLynk PAD products that have been recertified to conform with product specifications.
Warranty Coverage and Exclusions
The NewReality limited warranty covers defects in materials and workmanship in every NXTLynk product you purchase during the applicable warranty period, subject to certain exceptions. NewReality’s warranty period is one year from the date we ship the applicable NXTLynk product to you, as determined by the date on the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product. NewReality may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively.
NewReality enjoys a special but limited relationship with its customers and sales associates. “Special” in that everyone is focused on the same goal, “Achieving personal success and wellness through CVR,” and “Limited” in that associates do not represent NewReality in any formal manner, especially with regard to the performance of the programs and/or equipment provided by NewReality. NewReality, its subsidiaries, and direct affiliates are not responsible for any representations, commitments or assurances made on its behalf that are contrary or in addition to the policies, warranties, and assurances posted on this NewReality web site.
Please note that we do not provide warranty coverage for:
NEWREALITY DOES NOT WARRANT THAT ITS PRODUCTS WILL BE ERROR-FREE. NEWREALITY’S SOLE LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THE LIMITED WARRANTY WILL BE REPAIR OR REPLACEMENT OF THE APPLICABLE PRODUCT. EXCEPT AS EXPRESSLY SET FORTH IN THE LICENSE AGREEMENT, NEWREALITY MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ITS PRODUCTS. NEWREALITY AND ITS DISTRIBUTORS HEREBY SPECIFICALLY DISCLAIM ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITION OF SATISFACTORY QUALITY. EXCEPT AS EXPRESSLY STATED IN THE LICENSE AGREEMENT, PRODUCTS ARE SUPPLIED ON AN “AS IS” BASIS WITHOUT WARRANTY. YOU ASSUME ALL RESPONSIBILITIES FOR SELECTION OF A PRODUCT TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION AND USE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON IMPLIED WARRANTIES, AND SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. IN ANY EVENT, ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER THE LAWS OF YOUR JURISDICTION ARE LIMITED TO THE ONE (1) YEAR PERIOD SET FORTH IN THE LIMITED WARRANTY.
30-Day Return Right
If you are not completely satisfied with your NXTLynk product at any time during the 30-day period following the original shipment date, please contact NewReality Customer Service at 877-828-3644. Our customer support personnel is available during support hours to make sure you have every opportunity to enjoy the benefits of the NXTLynk PAD. If, however, you are dissatisfied for any reason with your purchase, please follow the steps below for a refund of your purchase price. Each return is subject to a restocking fee in the amount of 10% of the original sale. This amount will be subtracted from the original purchase price before a refund is given. Please note that only products in the original packaging with all materials and in new or as-new condition are eligible for the 30-Day refund.
INSTRUCTIONS FOR WARRANTY RETURNS/REPAIRS
To return a product, please follow these simple steps:
Request an RGA
If in the diagnosis of reported performance issues with your NXTLynk product(s), our customer support personnel determines that your product(s) qualifies for a Warranty Return, a Return Good Authorization (RGA) request will be initiated and a unique RGA number will given. Every limited warranty return and 30-Day Return must have an associated (RGA) number. For limited warranty returns, Purchaser will provide valid credit card information as a security deposit for the advance shipment of the replacement PAD or accessories. The Purchaser agrees that such replacement fees that may occur according to the schedule below are authorized to be charged against the credit card provided by the Purchaser. NewReality must receive the returned item within fourteen (14) days after a RGA number has been issued. An assigned RGA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.
Use the Original NXTLynk Boxes
30-Day Return products must be returned in the original packaging with all contents included. Limited warranty returns must be returned as specified by NewReality Customer Service. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
Use a Trackable Shipping Method
NewReality will not be responsible for returned products sent using an alternate carrier or shipping label. It is the sender’s responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of RGA request to return your original product.
(30-Day Returns) Ship the Product Back to NewReality
Once you have received your RGA number, please write it clearly on the outside of the package to be returned. Please ensure that previous shipping labels or other markings have been removed or covered completely. It is the customer’s responsibility to arrange shipment pickup, prepay shipping (and any duty) charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. It is the customer’s responsibility to retain a sender’s copy of the shipment invoice and the shipment tracking number in the event of a lost shipment until the return product has been received. NewReality reserves the right to refuse any product returned under the 30-Day Return Right that does not meet these criteria.
(30-Day Returns) Receive Your Refund
Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. NewReality will not refund original or return shipping costs or duties.
(Limited Warranty Returns) Receive your Replacement
If your product(s) qualifies for advanced replacement, NewReality will send the replacement PAD or accessories, which will be new or refurbished at NewReality’s option, to the Purchaser along with a pre-paid return label. Replacement product(s) will ship within two (2) working days of RGA request, excluding weekends and holidays, and the shipment of your returned product is not required until your replacement product(s) has been received. Purchaser must ship the original product(s) back to NewReality using the replacement shipping box within five (5) working days or the Purchaser will be charged according to the fee schedule (see attached document).
If your product(s) does not qualify for Advanced Replacement, your product(s) will ship upon receipt and inspection of your original product(s) and we may require a valid credit card number to ship your replacement product(s). As part of our returns process, you will receive an email notifying you that your replacement order has been placed and another email notifying you that your product has shipped.
You will not be charged for the replacement product as long as (1) you return the original product to us within 14 days after issuance of the RGA or 14 days after the shipment date of your replacement order, if your product(s) qualifies for Advanced Replacement, and (2) the problem you reported with the product(s) proves to be covered by the terms of the limited warranty. NewReality reserves the right to make the sole determination as to the reason for failure and will notify the Purchaser of such determination within 30 days of receiving the faulty PAD product(s). Note that should the returned PAD or accessories be tested and found to be in sound working order, the Purchaser will be charged for such testing services (see attached document).
If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the limited warranty, we will charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.
Replacement Fees
Click here for replacement fees.
Transfer of Limited Warranty
Limited warranties on NewReality NXTLynk products may be transferred during the warranty period if the current owner transfers ownership of the products and records the transfer with us. The products must be registered by both the previous and new owner in order to effect the transfer of limited warranty.
Problems Outside of Warranty Coverage
If we determine that the problem is not covered under the limited warranty, we will notify you and inform you of service or replacement alternatives that are available to you on a fee basis.
NewReality reserves the right to revise its warranty policy without notice.
For further detail of warranty coverage and warranty repair information, please call 1-877-828-3644 or send an email to info@NewReality.com.