Introduction
Welcome to your NewReality, and your CVR Sessions Management Utility Help Page. This Sessions Management Utility (if you don’t mind, we’ll just refer to this as the “Utility” from now on) was designed to make it as easy as possible for you to organize and benefit from your CVR sessions.
Let’s start by reviewing the two main files that hold your sessions. The first is located permanently in your own private account on the NewReality web site, and is called “Available Sessions.” These are sessions that you have purchased, and are yours to keep for as long as you own your PRO. The second file is located on your PRO’s memory card and is called “CVR Programs”, and contains all your desired active sessions. The third file is your “Local Library,” an advanced feature that is located on your own computer.
Operation
You must have completed the following for successful use of this utility:
1. Purchased and registered your PRO on the NewReality web site.
2. Be using an internet-connected computer that utilizes Windows XP or Vista.
Moving an Available Session to your PRO is a simple pick, drag and drop process. Please see the diagram below for a complete explanation (sessions shown are for example only, and do not represent the sessions you may have):
If you wish to expand your PRO’s convenient portable memory, additional memory cards can be purchased by clicking on “Order More Space.” And, when you are ready for your next session, just click on “Order More Sessions” and you will be taken to the NewReality web site where you can select the CVR session of your choice.
When you are finished moving your sessions, just click on the “Exit” box, turn your PRO power switch “off,” and disconnect the USB connection cable.
For those who prefer to maintain a large inventory of sessions at their fingertips, and for those who would like to take advantage of faster session transfer speeds from the “Available Sessions,” we’ve created the “Local Library.” This feature establishes a sub-folder called “Local Library” under “My Documents” on your computer.
Moving the sessions is the same as previously described, only now there are three choices for locating and storing your sessions. Note that duplicates are not possible on the Local Library or the PRO. If you wish to remove a session from the PRO that already exists on the Local Library, just move it to Available Sessions.
Transferring sessions from Available Sessions is typically a little faster if placed into the Local Library, rather than directly to the PRO. It can also be a convenient way to have all your purchased sessions immediately at your finger tips, even when an internet connection is not available.
Trouble Shooting
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Problem: A message popped up and said that the internet connection was lost.
Possible cause: The internet signal may have been interrupted, or your connection is not strong enough.
Solution 1a. Attempt to open an internet web window. If successful, exit the
Utility, and restart. If the same error occurs a second time, ensure that you are connected to the internet using an ethernet cable, not a wireless connection through a router. Oftentimes a wireless connection is not strong enough to transfer the sessions.
Solution 1b. You may also need to check your need to check your internet connection download speed. Click here to check your internet speed. Click on the pyramid nearest to your location. Complete the test and then click on My Results at the top of the screen. If the download speed is below 500 kb/s, you will need to find a faster internet connection source, or download the sessions directly from your account on the NewReality web site.
Solution 2. If the attempt to open the web window was not successful, you will need to
reestablish your internet connection before the Utility can operate.
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Problem: I am getting strange Windows generated error statements.
Possible cause: When logging on and off the Utility multiple times, occasionally Windows will not close the program correctly.
Solution: Close all programs, power down and restart your computer.
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Problem: I can’t get any more sessions on my PRO.
Possible cause: The memory card is full.
Solution: Please note the prompts. You will need to either move sessions from
the PRO to “Available Sessions” or “Local Library,” or obtain additional
memory cards.
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Problem: I have previous session folders on my PRO, but they don’t show
up on the Utility’s list.
Possible cause: The Utility is designed to work exclusively with sessions, and not session folders. However, some PROs have been previously provided with the sessions located in folders.
Solution: Use Windows Explorer to open and view the PRO folders.
Option 1. Move the sessions out of the folders and place them in the PRO device drive root directory. Next delete the empty folders. Occasionally Windows will not allow these folders to be directly deleted. In such case, create a new folder, place the empty folders inside the new folder, then delete the new folder.
Option 2. Delete the folders (and by default the sessions contained in the
folders). Restart the Utility, and transfer the sessions from “Available Sessions”
to “CVR Programs".
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Problem: Something is happening that’s not covered above.
Possible cause: A Windows based issue that wasn’t anticipated.
Solution: E-mail an explanation of the problem to action@newreality.com, or call NewReality at 877-828-3644. Our apologies for the inconvenience.
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If you plug in the USB from your PRO to the computer and the computer says:
There are 4 ways to repair this problem:
1. Remove and replace the SD card from the bottom of the PRO. Do this with the PRO in “off” mode.
2. Switch the port you have the USB cable plugged into. Also do this in “off” mode.
3. Try plugging the USB cable into a different computer. Some computers don’t allow unknown USB devices to install, or allow the hardware that is needed to make the hardware work properly. Using a different computer can solve this problem.
4. If your SD card is brand new and was not purchased from NewReality, there is a possibility that it will not work with your PRO. We are currently only recommending our customers purchase SD cards from Kingston Elite Pro. Unfortunately, other brands have proven ineffective, or have not been tested with our device.
WHAT IS THE PROTM LIGHT AND SOUND MACHINE?
The PRO machines use blue L.E.D.s (Light Emitting Diodes) and binaural beats (sounds) that pulse at specified frequencies. Each of our PRO systems gently guide the user from the wide awake state into the best state for learning. Each session is leading the user's mind from normal waking consciousness to a variety of altered states of consciousness. The process is very similar to a cycle of sleep that you would enter into each night during sleep.
Each PRO system is a mini computer, which stores and serves sessions to the user. The PRO system is specifically encoded to play only that user's information. If your PRO system is damaged, it is easy for the PRO staff to reassign all of your purchased sessions to your new machine. Your data is always available over your NewRealityTM personal webpage.
CAN I PLAY MY NEWREALITY FILES ON OTHER MP3 PLAYERS?
The PRO uses a patent-pending encoding and encryption process. Although these files play like MP3 files, they are actually "NXT" files. Your computer will not have the software to play these files. The NXT Software is part of the PRO system and this is how each session is programmed to trigger the light and sound process as it relates to each specific session.
WHAT ARE THE DIFFERENT STATES AND HOW DO THEY DIFFER FROM BEING AWAKE?
Our brains operate in four primary frequency ranges. They are listed here along with the mental states they are associated with:
BETA 13-30 Hz: This is the state of your reactionary mind. This is where you spend most of your
waking life. This is also where your strongest filtering system is. It is called the critical factor. This is also the level
of your mind where fears, frustrations and negative emotions are processed. The key reason to use the PRO system is train
your mind to get out of this state where stress is King and Queen and into the more relaxed states in order to flow.
ALPHA 8-13 Hz: This is the intuitive mind. This is because this is the place most associated with creativity
and flow. It is also the brain state associated with relaxation, tranquility and daydreaming. It is in this state that you can
experience flow thinking and a state of "inward awareness." It is also known as a super-learning state.
THETA 4-8 Hz: This is the breakthrough state where you can reinvent your life. It is the borderline sleep
state; a meditation state with access to the other-than-conscious where you have higher levels of creativity, learning, inspiration.
It is also the state the PRO is designed to help you visualize in.
DELTA 1-4 Hz: This is a deep, dreamless sleep. The PRO is designed to keep you from falling into this state
of sleep. That is why the light and sound patterns of the PRO system continue to change through out the session.
WHO CAN BENEFIT FROM USING PRO TECHNOLOGY?
Anyone who is not sensitive to flashing light can benefit. The PRO in combination with Creative Visualization & Relaxation (CVR) creates a powerful tool to focus the power of the mind and keep one focused on results in their life.
WHAT HAPPENS DURING A CVR SESSION?
With special glasses (that resemble sunglasses) over your closed eyes and headphones over your ears, you are immersed in a perfect mixture of cool blue light through closed eyelids. Some people experience colorful geometric patterns. Your eyes will be treated to frequencies with specially designed music to enhance your experience and invite a higher degree of alpha brainwave activity. The light and sound pulse rate shifts from wide-awake beta to a dreamy drowsy state of theta as the session progresses. Using the science of frequency following response (FFR), your brain-wave activity will follow the pulse rate of the PRO system and fall into synch with the changes. At the same time, your conscious mind learns to rehearse the changes or improvements you desire.
CAN YOU GIVE ANOTHER EXPLANATION OF HOW CVR WORKS?
One of the best definitions of CVR came from a satisfied client, who said, "CVR is like this: my body is asleep, but my mind is awake." CVR is a natural state, very much like sleep. In CVR, you are going to be given information that you want to apply when you are awake. This is called a post-CVR suggestion. It works like a sticky note. You write yourself a little note and post it somewhere as a reminder. Most people really want to make a change. They really have all the best intentions in the world, but they never rehearse the change. What we are going to do through CVR is rehearse new behaviors, attitudes, and beliefs and plant post-CVR suggestions into your mind, so that when you encounter old triggers, you're simply going to "forget to remember by remembering to forget." Through CVR, you will have programmed new behavioral responses to these triggers. As your new responses take hold, you're going to be convinced that you can be tobacco-free, or lose weight, or reprogram any negative behavior. It's that easy. Isn't that something you want to do?
WHAT ARE SOME OF THE OUTCOMES ACHIEVED BY USING THE PRO SYSTEM?
The majority of users of the PRO family of machines have reported stress relief through deep relaxation, falling asleep easier, improved memory, improved learning skills such as concentration and recall of information, emotional stability, a sense of being calm, increased focus, lucid dreaming, and increased physical energy. We are always researching these benefits with our users and partners in the field. The PRO machines are designed to help you reach your full potential; however, we cannot guarantee your results with the use of the PRO system. Please understand that results will vary from person to person.
HOW IMPORTANT IS THE MUSIC & SOUND?
The entrainment mechanism is both visual and auditory. Environmental sounds and music have been used for centuries in many cultures to create an altered state of consciousness. Tribes would use drums, chants, and environmental sounds like wind and rain to provide strong mental pictures and associations - the same way people find it relaxing to go sit by the ocean listening to waves crashing to shore or a flowing river over rocks. These pleasant sounds are much more enjoyable and relaxing than one-note beeps or tones such as those used by other machines. NewReality incorporates the most sophisticated sound generation circuitry of any light/sound device, using a patent-pending encryption process to employing digital synthesized sound. Each session is fully synchronized with the light and audio program to ensure that the session starts and stops with precise timing.
WHAT ARE "BINAURAL BEATS"?
Binaural beat generation is a sound feature on all PRO Systems. Using two sound synthesizers during the recording and encryption process and by specifying slightly different sound frequencies for the left and right channels, it is possible to induce a third frequency which is the difference between the left and right in the mind of the user. This is known as a binaural beat frequency generation. The perceived beat frequency is how the PRO system trains your mind to be in sync with the paired pulsing lights.
WHY ARE BLUE LED'S USED INSTEAD OF INCANDESCENT LIGHTS?
Light emitting diodes, also called LEDs, are state of the art solid-state devices that convert small amounts of safe electrical energy into light. They can be switched on and off much faster than incandescent lights, producing the crisp strobe-like pulses which have been shown to be most effective at inducing the frequency following response needed to guide the user through the brainwave states. The blue LED was picked for its very pure cool color. Our operational research showed that users prefer the blue effect through closed eyes more than any other LED available. It is important to note that a person who is prone to seizures should not use the light portion of the PRO system.
IS THE PRO EFFECTIVE WITHOUT THE USE OF THE GLASSES?
Yes. Although the most benefits can be reached by using the complete system including the binaural beats, music therapy and guided imagery, processes alone have been effective forms of relaxation long before the invention of the computer chip which makes the PRO possible.
IS CVR SAFE?
Completely. The two components of CVR - creative visualization and relaxation - are 100% natural and have no side effects... unless you count more restful sleep, a boost in energy, enhanced memory and concentration, and an overall sense of well-being! CVR cannot make you do anything you morally or ethically wouldn't do normally. In the history of CVR, there has never been a negative side effect.
WHAT ARE SOME NATURAL EXAMPLES OF CREATIVE VISUALIZATION?
Have you ever driven down the road so engrossed in your thoughts that you missed your exit? You were in such a deep state of concentration that you were completely unaware of your surroundings. That is a kind of CVR.
Have you ever found yourself so enthralled in a TV show that you did not hear a family member calling your name? Perhaps, after several attempts, you finally tuned out the television show and tuned back into reality. This is a form of CVR.
CVR happens when we are doing what we enjoy. Whatever the hobby, time flies while you are actively enjoying your favorite activity.
This is because we experience time differently while in the state of CVR.
When Einstein developed his theory of relativity, he said
this about time: "When you are with beautiful people for an hour, it seems like a minute. If you are sitting on a hot stove for a
minute, it will seem like an hour!"
CAN ANYONE USE CVR?
Generally speaking, any person can achieve a CVR state. However, the device is recommended for persons with an I.Q. of 70 or above, and the person should not have a severe mental disorder. Because of this, many people can take advantage of the benefits of the PRO system. With your cooperation and a reasonable commitment, you can expect excellent results with the PRO and our CVR programs.
HOW WILL I KNOW WHEN I'VE REACHED THE ALPHA OR THETA STATE?
Everyone's experience is uniquely different. No two people experience the same feelings or sensations while using the PRO system. You might experience lightness, heaviness, or a tingling sensation. You might even start to feel your eyes quiver. You might become emotional. All of these are indicators that you are experiencing the CVR state the PRO is designed to take you.
HOW DO THE PRO AND CVR PRODUCE EFFECTIVE RESULTS?
The CVR system is designed to program behaviors so they become natural, unconscious, and automatic. You know how to drink water. You know which foods are more natural for your body. You know what exercise is. These abilities are already known to you. Our focus is not to give you these abilities because you already have them. Our intent is to give you a response to those abilities and to create responsibility. This is the purpose of CVR. We are responding to your own abilities. CVR provides the motivation, the determination, and the drive to succeed.
IF I AM SKEPTICAL, WILL TAKE THAT AWAY FROM MY EXPERIENCE?
When you begin to notice that you're creating a new reality in your daily habits and behaviors, your skepticism will vanish!
I'M AFRAID OF LOSING CONTROL
You are actually in more control while you are in the state of relaxation. In the states of Alpha and Theta while practicing CVR, you have discretionary access to your other-than-conscious mind, allowing you to tune into your thoughts, feelings, and emotions on a deeper level. With the help of the PRO process and the CVR program, you will be able to focus on what you really want out of life.
IS IT SAFE FOR ME TO DRIVE AFTER I HAVE HAD A SESSION OF CVR?
Yes, it is safe for you to drive after a session on the PRO system. You may find you feel refreshed, just like you would if you went on a mental vacation. When you come out of the relaxation state, you will feel positive and recharged, as if your entire being has changed. If you feel "groggy," ask for a drink of water.
WHAT IS THE YOUNGEST AGE YOU CAN WORK WITH? CAN YOU WORK WITH CHILDREN?
As long as the child can sit still in a chair for 20 or 30 minutes, we can work with them. We have worked with clients as young as seven years old.
WHAT CHANGES SHOULD I BE MAKING?
It's different for everyone. Most people see results after their first session. Some results are going to be slower than others. Remember to pace yourself and not try to do everything at once. Just take it little by little.
HOW FAST SHOULD I EXPERIENCE RESULTS?
If you are following all the components of the program exactly as they are laid out, you should begin noticing changes immediately.
CAN I USE THE PRO SYSTEM IN BUSINESS?
Yes. A "NewReality Site-License" is available for purchase. It allows the purchaser to use the PRO System in professional offices to help clients. There are over 200 different sessions available. The PROTM is for personal use only and cannot be used in business.
WHY CAN'T I USE THE PRO IN BUSINESS?
The PRO is a personal system and for personal use only. All content used in the PRO system is protected under copyright law and is owned by the respected content provider. Only with the purchase of a NewReality business site-license can you use copyright works for profit in business.
WHAT IS THE NEWREALITY WARRANTY POLICY ON THE PRO?
Please click here to view our warranty policy.
The battery indicator on my PRO doesn’t change. Is the battery always full?
No. The battery indicator on the PRO never changes, no matter how full or empty the battery is. Future models of the PRO will have an indicator that will decrease as the battery is used.
How long should I charge my PRO when I first get it?
We recommend a full 24 hours in “off” mode.
How long does the battery last?
The battery should last you the length of play for about 12 CVR modules, depending on their length.
How frequently should I charge the battery?
This depends entirely on your usage. If you are listening to multiple sessions per day, you may want to charge the battery overnight every 2-3 days. If you are listening to multiple sessions per week, overnight once or twice a week should be sufficient.
Can I overcharge the battery?
No, the unit will stop taking the charge when the unit is full.
Should I wait until the battery is close to empty before recharging, like with my cell phone?
It is not necessary to wait for the battery to be empty. It won’t do any damage to the PRO.
If I charged the PRO for a short time and I charge it again, will the battery then be permanently short-lived?
No.
Should the PRO be on or off when you charge them?
Charging the PRO while it is on will not harm the PRO, but the PRO will charge faster and more efficiently if it is off.
Does the PRO hold the charge?
Unfortunately no. If you charge the PRO for 24 hours, unplug it, and then don’t use it for a couple days, the next time you do the battery won’t be at full capacity. This can cause sessions to stop abruptly, freeze, or for the unit to turn off mid-session. To counteract this, we recommend you only charge the PRO a few hours or the day before you are going to use it.
By purchasing the PRO, the Purchaser agrees to the warranty terms and conditions included below. Products purchased directly from NewReality or through an authorized PRO distributor have a limited one year warranty and are guaranteed to be free from manufacturing defects. Such defects are limited to the function of the PRO and accessories (earphones and eyeglasses) as specified in the user manual provided with the PRO.
Should the PRO or accessories fail within 30 days of shipment, it will be replaced at no charge to the Purchaser; after 30 days, it will be replaced with the Purchaser paying shipping and handling.
The following information governs returns of products purchased directly from NewReality or an authorized PRO Distributor (either via phone or the online store):
-Problems that result from external causes such as accident, abuse or misuse
-Usage that is not in accordance with NewReality’s PRO product instructions
-Products with missing or altered serial numbers
-Products which have had their housings opened or otherwise tampered with
-Problems caused by using third party accessories, parts, or components
NewReality Warranty Returns
If you discover what you believe is a product defect in the PRO or accessories, please contact NewReality Customer Service at 877-828-3644. Our customer support personnel is available during support hours to assist you in diagnosing and fixing any problems you may encounter in the use of your PRO. In the event we cannot help you fix the problem over the phone, you may be entitled to a replacement product under the terms of NewReality’s limited warranty. Replacement products may include refurbished PRO products that have been recertified to conform with product specifications.
Warranty Coverage and Exclusions
The NewReality limited warranty covers defects in materials and workmanship in every PRO product you purchase during the applicable warranty period, subject to certain exceptions. NewReality’s warranty period is one year from the date we ship the applicable PRO product to you, as determined by the date on the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product. NewReality may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively.
NewReality enjoys a special but limited relationship with its customers and sales associates. “Special” in that everyone is focused on the same goal, “Achieving personal success and wellness through CVR,” and “Limited” in that associates do not represent NewReality in any formal manner, especially with regard to the performance of the programs and/or equipment provided by NewReality. NewReality, its subsidiaries, and direct affiliates are not responsible for any representations, commitments or assurances made on its behalf that are contrary or in addition to the policies, warranties, and assurances posted on this NewReality web site.
Please note that we do not provide warranty coverage for:
NEWREALITY DOES NOT WARRANT THAT ITS PRODUCTS WILL BE ERROR-FREE. NEWREALITY’S SOLE LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THE LIMITED WARRANTY WILL BE REPAIR OR REPLACEMENT OF THE APPLICABLE PRODUCT. EXCEPT AS EXPRESSLY SET FORTH IN THE LICENSE AGREEMENT, NEWREALITY MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ITS PRODUCTS. NEWREALITY AND ITS DISTRIBUTORS HEREBY SPECIFICALLY DISCLAIM ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES AND CONDITIONS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITION OF SATISFACTORY QUALITY. EXCEPT AS EXPRESSLY STATED IN THE LICENSE AGREEMENT, PRODUCTS ARE SUPPLIED ON AN “AS IS” BASIS WITHOUT WARRANTY. YOU ASSUME ALL RESPONSIBILITIES FOR SELECTION OF A PRODUCT TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE INSTALLATION AND USE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON IMPLIED WARRANTIES, AND SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. IN ANY EVENT, ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER THE LAWS OF YOUR JURISDICTION ARE LIMITED TO THE ONE (1) YEAR PERIOD SET FORTH IN THE LIMITED WARRANTY.
30-Day Return Right
If you are not completely satisfied with your PRO product at any time during the 30-day period following the original shipment date, please contact NewReality Customer Service at 877-828-3644. Our customer support personnel is available during support hours to make sure you have every opportunity to enjoy the benefits of the PRO. If, however, you are dissatisfied for any reason with your purchase, please follow the steps below for a refund of your purchase price. Each return is subject to a restocking fee in the amount of 10% of the original sale. This amount will be subtracted from the original purchase price before a refund is given. Please note that only products in the original packaging with all materials and in new or as-new condition are eligible for the 30-Day refund.
INSTRUCTIONS FOR WARRANTY RETURNS/REPAIRS
To return a product, please follow these simple steps:
If in the diagnosis of reported performance issues with your PRO product(s), our customer support personnel determines that your product(s) qualifies for a Warranty Return, a Return Good Authorization (RGA) request will be initiated and a unique RGA number will given. Every limited warranty return and 30-Day Return must have an associated (RGA) number. For limited warranty returns, Purchaser will provide valid credit card information as a security deposit for the advance shipment of the replacement PRO or accessories. The Purchaser agrees that such replacement fees that may occur according to the schedule below are authorized to be charged against the credit card provided by the Purchaser. NewReality must receive the returned item within fourteen (14) days after a RGA number has been issued. An assigned RGA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.
30-Day Return products must be returned in the original packaging with all contents included. Limited warranty returns must be returned as specified by NewReality Customer Service. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.
If your product(s) qualifies for advanced replacement, NewReality will send the replacement PRO or accessories, which will be new or refurbished at NewReality’s option, to the Purchaser along with a pre-paid return label. Replacement product(s) will ship within two (2) working days of RGA request, excluding weekends and holidays, and the shipment of your returned product is not required until your replacement product(s) has been received. Purchaser must ship the original product(s) back to NewReality using the replacement shipping box within five (5) working days or the Purchaser will be charged according to the fee schedule (see attached document).
If your product(s) does not qualify for Advanced Replacement, your product(s) will ship upon receipt and inspection of your original product(s) and we may require a valid credit card number to ship your replacement product(s). As part of our returns process, you will receive an email notifying you that your replacement order has been placed and another email notifying you that your product has shipped.
You will not be charged for the replacement product as long as (1) you return the original product to us within 14 days after issuance of the RGA or 14 days after the shipment date of your replacement order, if your product(s) qualifies for Advanced Replacement, and (2) the problem you reported with the product(s) proves to be covered by the terms of the limited warranty. NewReality reserves the right to make the sole determination as to the reason for failure and will notify the Purchaser of such determination within 30 days of receiving the faulty PRO product(s). Note that should the returned PRO or accessories be tested and found to be in sound working order, the Purchaser will be charged for such testing services (see attached document).
If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the limited warranty, we will charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.| Failure mode: | Manufacturing Defect | Physical Damage | Unit Tests OK** |
| PRO within 30 days | No charge | Not Covered | $125 + S&H* |
| PRO within 1 year | S&H* | Not Covered | $125 + S&H* |
| Glasses within 30 days | No charge | Not Covered | $10 + S&H* |
| Glasses within 1 year | S&H* | Not Covered | $10 + S&H* |
| Ear buds within 30 days | No charge | Not Covered | $10 + S&H* |
| Ear buds within 1 year | S&H* | Not Covered | $10 + S&H* |
* S&H – Shipping and Handling: Exact fees shall be determined at the time the Return Goods Authorization is provided, and shall be dependent on the item and level of shipping service. The total RGA cost will be conveyed to Purchaser via e-mail, and must be returned by Purchaser to NewReality indicating Purchaser approval prior to replacement unit being shipped.
** Unit Tests OK- After testing we find "No Fault Found" then unit may be replaced with a different unit for the price listed plus S&H.
Transfer of Limited Warranty
Limited warranties on NewReality products may be transferred during the warranty period if the current owner transfers ownership of the products and records the transfer with us. The products must be registered by both the previous and new owner in order to effect the transfer of limited warranty.
Problems Outside of Warranty Coverage
If we determine that the problem is not covered under the limited warranty, we will notify you and inform you of service or replacement alternatives that are available to you on a fee basis.
NewReality reserves the right to revise its warranty policy without notice.
For further detail of warranty coverage and warranty repair information, please call 1-877-828-3644 or send an email to info@NewReality.com.
Email: info@newreality.com
If you send an email to NewReality, please include your name, PRO serial number, and a telephone number.
Telephone Number: 1-877-828-3644 or 1-925-443-2254
If you call NewReality with a question or comment about your PRO or your account with us, please have your PRO or its serial number ready before calling.
Fax Number: 1-925-443-2256
Shipping address:
NewReality LLC
1090 Victorine Road
Livermore, California
94551-6635
